Refund and Cancellation

Refund and Cancellation Policy

At QIBO GALLERIA LLP, we value your satisfaction and strive to provide you with the best possible experience. Please read our Refund and Cancellation Policy carefully to understand your rights and options regarding purchases made on our website.

Cancellation Policy

  1. Order Cancellation by Customer:
    • You can request an order cancellation before the item is shipped. Please contact our customer support team immediately via email at info@qibo.in or call us at +91 9971537637
    • Once the order is shipped, cancellations will not be allowed.

  2. Order Cancellation by QIBO GALLERIA LLP :
    • QIBO GALLERIA LLP  reserves the right to cancel orders due to unforeseen circumstances, such as product unavailability or payment issues. In such cases, a full refund will be initiated.

Refund Policy

  1. Eligibility for Refunds:
    • Refunds will be processed only for items that are damaged, defective, or incorrect as per the order details.
    • To request a refund, you must contact us within  7 days of receiving the product.

  2. Process for Refunds:
    • To initiate a refund, please provide proof of purchase along with photographic evidence of the damaged or defective item.
    • Upon approval, refunds will be processed within 7 Days via the original payment method.

  3. Non-Refundable Situations:
    • Products that have been used, tampered with, or are not in their original condition.
    • Digital or downloadable items once accessed or downloaded.
    • Items marked as “Final Sale” or “Non-Refundable” at the time of purchase.

Return Policy

  1. Return Eligibility:
    • Returns are accepted only for items that are damaged, defective, or incorrectly shipped.
    • The item must be returned in its original packaging along with all accessories and documentation.

  2. Process for Returns:
    • Contact our support team within 7 days of receiving the product to initiate the return process.
    • Once your return is approved, we will provide you with return shipping instructions.

  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the item received was defective or incorrect.
    • Ensure the product is securely packed to prevent damage during transit.

Exchange Policy

  1. Exchange Eligibility:
    • Exchanges are allowed for defective or damaged items only.
    • Contact us within 7 days of receiving the product to request an exchange.

  2. Exchange Process:
    • Once your exchange request is approved, the replacement product will be shipped within  7 days.

Contact Us

For any queries or assistance related to refunds, cancellations, or returns, please reach out to our support team:

• Email: info@qibo.in
• Phone: +91 9971537637
• Hours of Operation: 9:00 AM - 5:00 PM [Monday-Saturday]

We are committed to ensuring a seamless shopping experience and appreciate your understanding of our policies.